|Shipping: (updated 11/01/13) All of our products are shipped by UPS. You will be able to choose and review the costs for each level of service you choose, before you submit payment information and before confirming your order. Online shipping to the 48 contiguous states in the continental U.S.A. and Canada. Shipping to Alaska and Hawaii by Air only. All Export orders must be prepaid prior to shipping. Orders placed after 9 A.M. will generally ship the following business day. Email or call for a definite shipping date.
Payment Options: (updated 10/26/17) Orders can be prepaid prior to shipping by EFT, check or money order, shipped C.O.D., paid by your PayPal account, MasterCard, Visa, Amex or Discover credit cards in U.S. Dollars. You do not have to set up a PayPal account to use a credit card.  A 3.9% processing fee will be applied to all credit card and PayPal Direct orders. Note that C.O.D. charges will be applied separately to each package shipped.
Taxable Sales: (updated 11/01/13) All Ohio sales without tax exemption certificates on file will be charged the appropriate county tax rate.
Tax Exempt Sales: (updated 11/01/13) All tax exempt sales require customers to submit by email your tax exemption certificate with vender license numbers to be validated prior to shipping the order. Please submit this prior to placing an order to prevent shipping delays.
Export Orders: (updated 11/01/13) All export orders are EXW. Any and all Duty and Taxes are the responsibility of the buyer. All Export orders must be prepaid in U.S. dollars prior to shipping. Technology is subject to U.S. export control laws and regulations. Export or re-export contrary to U.S. law or regulation is prohibited.
Returns: (updated 11/01/13) Please be sure of your entire order before you confirm it. If you have any questions about our products or your application for our products, email firstname.lastname@example.org prior to ordering. Our products are manufactured to perform as specified on this web site. If these specifications meet your needs, then so will our products, guaranteed! Any product that does not perform as specified will be repaired or replaced within the one year warranty period. No other returns are allowed. Call or email for a determination, instructions, and authorization prior to the return of any product.